The Terms and Conditions form a binding agreement between WriteMyEssay.ai, the Company, and any individual who becomes a Customer of the Company. When an individual becomes a Customer of the Company, s/he agrees to be bound automatically by the Terms and Conditions Agreement.
1. Clarification of the Terms
1.1 “The Agreement” refers to the Terms and Conditions.
1.2 “The Company” refers to WriteMyEssay.ai, the entity that offers academic writing services and tools to Customers.
1.3 “The Customer” refers to the person who hands in Orders to the Company for deliberation and follows the Terms and Conditions in the Agreement.
1.4 “The Messaging System” refers to the software that facilitates the exchange of information between the Customer and the Writer or a member of the Support Team.
1.5 “The Order” refers to the request for a Product by the Customer to the Company which includes specific expectations and a predefined set of sources to be used in writing.
1.6 “The Product” is the outcome of the processed Order which is created and delivered to the Customer as a digital document according to their requirements.
1.7 “The Product Revision” is a request sent by the Customer to the Company to make amends to the Product in line with the requirements provided in the Order Form.
1.8 “The Support Team” is the Company’s structural unit responsible for coordinating and facilitating the Order process.
1.9 “The Writer” is the Company’s employee who works as a freelancer and engages in the provision of research and writing services to the Customer as described in the Company Agreement.
1.10 “The Personal Credit Balance” refers to the Customer’s account kept with the Company that handles the Customer’s credits by depositing them to their balance at their own will for the compensation of the Order(s) at their own discretion.
1.11 “The Affiliate Program” refers to the special program created for the existing Customers of the Company.
2. Order Placing and Registration
2.1 The Customer can place an Order by completing the Order Form on the Website or by seeking assistance from the Support Team in completing the Form.
2.2 The Order Form clarifies the range of work that is to be done, the details of the Order, and the terms of delivery. The Customer is obligated to provide accurate, clear, and concise information on the Order Form or to the member of the Support Team assisting in completing the Order Form.
2.3 The Customer is obligated to submit their name, phone number, email address, and country of residence for purposes of profile registration.
2.4 The Customer is obligated to maintain a single profile when placing all their Orders with the Company. The Customer is obligated to communicate and transact with the Company by using a single profile. The use of different credentials by the Customer when placing an Order is not allowed. In the event that the Customer has used several accounts, the Company reserves the right to merge them to update the Customer’s purchase history.
3. Order Payment
3.1 The Company’s pricing is used to determine the amount that must be paid for a Product. The Processing of the Order begins once payment has been made and authorized by the Company.
3.2 Payments in the form of installments are allowed as long as this set of conditions is met:
- The price of the Order should be equal to or exceed US$500.
- The payment cannot be divided into more than four portions.
- The first phase of payment should go into effect immediately after the Customer receives the first payment link.
- The Writer’s delivery schedule is strictly tied to the payment schedule which means the Customer will receive the part of the product which was covered by the payment. In order to receive the full paper, complete payment of the Order should be provided by the Customer.
3.3 Payment of the Order can be done using a Credit Card, Personal Credit Balance, or Wire Transfer (which may take up to 3-14 business days). In the event of transactional failure, the Customer is advised to cross-check the balance on the card, online purchase limitations, and validity of the card before contacting the Support Team for help.
4.1 The Company’s policy allows fair access to Promotional and Loyalty Program discounts for every Customer.
4.2 The Orders that exceed US$25 are eligible for the application of a discount code.
4.3 To apply the discount code, the Customer must place it in the “Discount Code” field in the Order Form. The discount will not go into effect in case the code is not submitted in the corresponding field.
4.4 “The First-Time Discount” can only be used once by the Customer.
4.5 The discount cannot be used together with any other offers and is only used once at a time.
5. The Customer’s Personal Credit Balance
5.1 The Customer’s Personal Credit Balance is a payment mechanism for Customers within the system. It is created by storing an amount of money on the Customer’s personal account on the Website for future Orders.
5.2 One Credit is equivalent to US$1.
5.3 The transfer of funds to the Customer’s Personal Credit Balance can be performed with the Customer’s authorization. The funds under this kind of transfer process are non-refundable and may be used in future Orders only.
6. Order Process
6.1 Order Validation. The Company is entitled to re-checks of the Order details after the payment to confirm that the instructions provided in the Order Form correspond to those provided manually by the Customer through any communication channel. Members of the Support Team will contact the Customer to clarify any details in case of a mismatch.
6.2 Order Volume. The Order volume is measured in words only according to the Company’s standards. 1 page double-spaced is equal to 275 words and 1 page single-spaced is equal to 550 words.
6.3 The Change of Order Details. The instructions on changes to the range of work by the Customer can be provided by contacting the Support Team. Changes that are related to the urgency or complexity of the Order can require additional payment which will be done after a consultation with the Customer.
6.4 Resources. The Customer is completely responsible for the provision of resources to be used during the completion of the Order. In the case of the Writer requiring a source, it is the Customer’s obligation to provide it. Customers must upload all the sources before the Writer is assigned so that timely delivery can be guaranteed. A delay in the communication of a source could result in a delay in the completion of the Order.
6.5 Communication. The communication between the Writer and the Customer is facilitated by the Messaging System which is available on the Customer’s personal profile on the Website located on the top right of the Specific Order Page. The Messaging System resembles e-mail communication, but it is more secure for use by Customers. Communication between the Customer and the Support Team can be done 24/7 through online chat, e-mail, or phone.
6.6 Progress Tracking. The progress of the Order can be monitored by the Customer on their personal account’s Order Page. The channels of communication can also be used to inquire about the progress of the Order.
6.7 Order Delivery. The delivery of the Product within the given deadline is completely the Company’s responsibility. The Support Team will contact the Customer in case of more time being needed due to the complexity of the Order. The Customer can access the Product by downloading it from the Customer’s personal account on the Website. The timely downloading of the Product is entirely the Customer’s responsibility. Technical issues that arise on the Customer’s end that could have prevented the timely downloading of the Product are not the Company’s responsibility.
7. Order Revision
7.1 Free changes to the Customer’s Order are valid within a 14-day window after the delivery of the Order. In case the Revision is required at a future date, the difficulty of the Revision will influence the extent of additional charges that apply.
7.2 In the personal account, the Customer can submit a Revision Request by using the “Feedback” and “Any Improvements Required” tools.
7.3 A free Revision can be provided in case of the initial instructions and the Revision instructions matching. The Company reserves the right to request more payment to execute the Revision in case the Revision instructions violate the initial Order instructions.
7.4 The deadline for the Revision cannot be earlier than the original deadline in the Order Form.
8. The Use of the Product
8.1 The Products of WriteMyEssay.ai are not for submission in the form of the Customer’s own research. The main use of the Product is to act as a sample or reference for their own work.
8.2 Copyright laws are upheld by the Company and the violation of the Company’s Terms and Conditions is completely the Customer’s responsibility.
9. Affiliate Program
The Company’s Affiliate Program involves the receipt of Credit for friends’ and acquaintances’ referrals to the Website and is open to all registered Customers. The Customer’s personal account facilitates access to further information on the Affiliate Program.
10. Miscellaneous Provisions
10.1 All Terms and Conditions that define the rights and obligations of both parties involved in the Contract – the Customer and the Company – are described in this Agreement. This document and its statements, promises, or inducements are to be viewed as valid or binding to both parties. After accepting the Terms and Conditions, the Agreement replaces all previous verbal or written communication and/or agreements between the parties.
10.2 The Customer accepts that in case a particular set of Terms and Conditions conflicts with any State Law, it will not affect the rest of the document. The Customer’s rights and obligations will continue to prevail due to the lack of an invalid part in the Agreement.
11. Limitations of Liability
The Customer’s decision to accept the above Terms and Conditions of the Agreement does not hold the Company and its employees, shareholders, officers, agents, representatives, directors, affiliates, promotions, subsidiaries, advertising and fulfillment agencies, any third-party providers or sources of information or data, and legal advisers (“the Company’s Affiliates”) responsible for any and all losses, rights, damages, claims, and actions of any kind arising from or related to the Products, including but not limited to:
a) telephone, electronic, hardware or software, Internet, network, e-mail, or computer malfunctions, failures, or difficulties of any kind;
b) failed, garbled, incomplete, or delayed computer transmissions;
c) any condition brought up by events beyond the control of the Company that could cause the Product to be corrupted, delayed, or disrupted;
d) any damages or losses of any sort arising in connection with or as a result of utilizing the Product;
e) and any printing or typographical errors in any materials associated with the Product.
12. Dissertation Services
12.1 The Customer must provide a specific deadline for his/her dissertation project for the Company to process the Order correctly. The deadline cannot exceed 8 months from the Order placement date.
12.2 In case the dissertation project must be submitted by chapters, deadlines should be provided for each chapter.
12.3 In case the dissertation project must be submitted by chapters, they are provided one by one after the confirmation of the previous chapter by the Customer. The Writer cannot continue working on the Order without the confirmation of his/her work.
It is highly advised and recommended that the Customers review these pages and accept that the Company can, at any time, modify the Terms and Conditions determined by the Agreement.